This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

alexa.tan98
alexa.tan98
more options

bp-f7e2521d-b991-4552-a03a-f75410170902

My tabs keep on crashing with the message "Gah. Your tab just crashed." It usually happens, I guess, when I'm running a lot of applications on Firefox such as Youtube and Facebook. The problem only started recently. I have the most up-to-date version of Firefox and have tried running it in Safe Mode, but the problem's still there. I've also tried uninstalling and installing again. Please help.

bp-f7e2521d-b991-4552-a03a-f75410170902 My tabs keep on crashing with the message "Gah. Your tab just crashed." It usually happens, I guess, when I'm running a lot of applications on Firefox such as Youtube and Facebook. The problem only started recently. I have the most up-to-date version of Firefox and have tried running it in Safe Mode, but the problem's still there. I've also tried uninstalling and installing again. Please help.

All Replies (4)

user633449
user633449
more options

That crash ID is with Firefox 54, do you have a more recent one using Firefox 55?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

alexa.tan98
alexa.tan98 Question owner
more options

The version of Firefox is 55.

I've tried all of the things you recommended cor-el but my tabs are still crashing.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have crash report GUIDs from Firefox 55 like requested above?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: