This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Images will not load, only opens a blank page.

  • 6 replies
  • 9 have this problem
  • 1 view
  • Last reply by baldrs

more options

When I try to click a link on Reddit to imgur anything with a .jpg or .png will load a blank screen. However, .gif and albums will load fine.

Currently on 55.0.3 (32-bit).

I have also posted this on Reddit with other people having the same issue.

The example image doesn't seem to want to upload, so here's the direct link. http://i.imgur.com/yD4l0Jg.jpg

When I try to click a link on Reddit to imgur anything with a .jpg or .png will load a blank screen. However, .gif and albums will load fine. Currently on 55.0.3 (32-bit). I have also posted this on Reddit with other people having the same issue. The example image doesn't seem to want to upload, so here's the direct link. http://i.imgur.com/yD4l0Jg.jpg

Chosen solution

If images are missing then check that you do not block images from some domains.

  • you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily

Check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions".

Check "Tools -> Page Info -> Media" for blocked images

  • select the first image and use the cursor Down key to scroll through the list
  • if an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain

You can check these preferences on the about:config page and make sure they have the default value.

  • permissions.default.image (1)
  • network.http.sendRefererHeader (2)

There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

See also:

Read this answer in context 👍 0

All Replies (6)

more options

Can you provide a link to the main page, and explain how to get to the pictures?

more options

FredMcD said

Can you provide a link to the main page, and explain how to get to the pictures?

When I click a link on Reddit to an image that has an extension such as .jpg or .png it will open to a blank page and not the image. However, if that image is an album or has no extension it loads fine.

When I try to open an image this happens. http://i.imgur.com/yD4l0Jg.jpg

more options

FredMcD said

Can you provide a link to the main page,
and explain how to get to the pictures?
more options

Chosen Solution

If images are missing then check that you do not block images from some domains.

  • you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily

Check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions".

Check "Tools -> Page Info -> Media" for blocked images

  • select the first image and use the cursor Down key to scroll through the list
  • if an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain

You can check these preferences on the about:config page and make sure they have the default value.

  • permissions.default.image (1)
  • network.http.sendRefererHeader (2)

There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

See also:

more options

FredMcD said

FredMcD said
Can you provide a link to the main page,
and explain how to get to the pictures?

At this point I'm not really sure what you are asking for. I did the best I could to describe my problem in the previous reply.

To cor-el:

Block Images From is unchecked and I'm able to see the media preview.

Both preferences are default.

No tracking elements detected on this page.

Images work in Safe Mode. I figured it out. It's uBlock Origin. When disabled everything works like normal. Thanks for the help.

more options

Mike762 сказал(а)

I figured it out. It's uBlock Origin. When disabled everything works like normal. Thanks for the help.

</blockquote>

It's not just uBlock, it's combination of uBlock and Greasemonkey which causes the problem. Disabling either solves the problem.