Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 4 have this problem
  • 3 views
  • Last reply by FredMcD

siobhain
siobhain
more options

Everything was fine yesterday, but today I can't get on Firefox at all. Getting the message: Gah. Your tab just crashed.

I first refreshed Firefox, then restarted in Safe Mode with add-ons disabled, then I uninstalled and reinstalled it. Nothing is working.

Crash ID: bp-0a7b3e87-10a3-43e7-954e-1bddf1170917

I am not at all technical, so any very step-by-step help you can provide that includes exactly where I find things would be most helpful.

Thank you!

Everything was fine yesterday, but today I can't get on Firefox at all. Getting the message: Gah. Your tab just crashed. I first refreshed Firefox, then restarted in Safe Mode with add-ons disabled, then I uninstalled and reinstalled it. Nothing is working. Crash ID: bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 I am not at all technical, so any very step-by-step help you can provide that includes exactly where I find things would be most helpful. Thank you!

Chosen solution

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053838 OS OS X 10.11 OS Version 10.11.6 15G1611

bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 Signature: MySpeed@0x193e9

Sorry, I don't know Macs well. Do you know what MySpeed is? Update or disable it.

Read this answer in context 👍 2

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053838 OS OS X 10.11 OS Version 10.11.6 15G1611

bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 Signature: MySpeed@0x193e9

Sorry, I don't know Macs well. Do you know what MySpeed is? Update or disable it.

siobhain
siobhain Question owner
more options

Thank you, Fred! I disabled MySpeed, and the problem went away.

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.