Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trash items being deleted even with "Don't delete any msgs" specified

more options

In Account Settings>Local Folders>Disk Space ... I have "Don't delete any messages" selected, and yet trash items are being deleted and are not under my control as they used to be. Why? How do I get control of when trash items are deleted? In a busy inbox one wants to keep it clean but can accidentally delete something not intended. I used to be able to go find it and keep as many deleted messages as I wanted (usually 90 days worth) and block delete them when I wanted to delete them. It seems I have lost that capability. Can I get it back? Why should I not have control over my own trash folder?

In Account Settings>Local Folders>Disk Space ... I have "Don't delete any messages" selected, and yet trash items are being deleted and are not under my control as they used to be. Why? How do I get control of when trash items are deleted? In a busy inbox one wants to keep it clean but can accidentally delete something not intended. I used to be able to go find it and keep as many deleted messages as I wanted (usually 90 days worth) and block delete them when I wanted to delete them. It seems I have lost that capability. Can I get it back? Why should I not have control over my own trash folder?

All Replies (2)

more options

Are you using an IMAP account. Most folk with your issues are using IMAP and have a server administrator that has set policy for the trash to auto empty it or to delete mail after X days in trash. usually 7 or 14. Although some empty it on exit.

more options

In Server Options>Server Type=Pop Mail Server, Server Name=pop.mail.yahoo.com. Not IMAP. Actually, I have two mail accounts and both are set to Server Type=Pop Mail Server.