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cannot complete a payment on credit card account

  • 5 replies
  • 4 have this problem
  • 27 views
  • Last reply by ksanger

jcwallace
jcwallace
more options

When making a payment for one of account it will not complete the transaction nor will it complete a transaction to make a purchase. The account is in good standing and does work on internet explorer. This is a recent problem

When making a payment for one of account it will not complete the transaction nor will it complete a transaction to make a purchase. The account is in good standing and does work on internet explorer. This is a recent problem

Chosen solution

Refreshing Firefox {web link} is a LAST RESORT ! !

Refreshing Firefox -- easily fix most problems

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed.

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Read this answer in context 👍 0

All Replies (5)

scottandrews
scottandrews
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Have you tried "refreshing" Firefox? Please note that it will delete your add-ons and reset all of your settings. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-se...

FredMcD
FredMcD
more options

Chosen Solution

Refreshing Firefox {web link} is a LAST RESORT ! !

Refreshing Firefox -- easily fix most problems

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed.

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

ksanger
ksanger
more options

I fixed this by going to Firefox Preferences, Content, then Block Popups, and adding an Exception for the website that I was on. That enabled the website to open up a popup window for me to enter my credit card information and finalize the sale.

Modified by ksanger

FredMcD
FredMcD
more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

ksanger
ksanger
more options

FredMcD said

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

Fred; I see no means to edit the post and tag it with being a solution. Sorry.