This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

R57 opens in the task bar but the window will not display on the screen

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by rgochnour

rgochnour
rgochnour
more options

just upgraded to release 57. When I start it, an item opens in the task bar for it but nothing displays on main screen. If I hover over the task bar item, it shows a thumbnail for the window and if I hover over the thumbnail the view on the screen is a faint outline of the window with no detail. Using windows 10, Radeon R9 380. driver 17.7.2

just upgraded to release 57. When I start it, an item opens in the task bar for it but nothing displays on main screen. If I hover over the task bar item, it shows a thumbnail for the window and if I hover over the thumbnail the view on the screen is a faint outline of the window with no detail. Using windows 10, Radeon R9 380. driver 17.7.2

All Replies (2)

rgochnour
rgochnour Question owner
more options

I have got R57 to display on the screen. First started R57 in safe mode by using the trick I read of holding the shift key when double clicking the desktop icon. It rendered fine on the screen in safe mode. Extensions or hardware acceleration??? I still had an older release of firefox (32 bit) in my program files (x86) directory and started that up. In the options I turned off hardware acceleration. Closed the old version and started R57 and it worked.

Does this indicate a Radeon driver bug or a firefox bug?

rgochnour
rgochnour Question owner
more options

I just upgraded Radeon driver to 17.11.2 First went to firefox performance settings and checked "use hardware acceleration" (had unchecked "use recommended performance settings" and unchecked "use hardware acceleration" as my original workaround) and firefox R57 window rendered on the screen without a problem. Then went back to "use recommended performance settings" and it is working fine.