This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when it opens

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by dpiquette

dpiquette
dpiquette
more options

Hello,

Since the update to Firefox 57.0 When Firefox is opened, it crashes giving me an application error. I cannot get it to work. It won't work in safe mode or with add-ons disabled. I uninstalled it and re-installed it.

Thanks, Dan

Hello, Since the update to Firefox 57.0 When Firefox is opened, it crashes giving me an application error. I cannot get it to work. It won't work in safe mode or with add-ons disabled. I uninstalled it and re-installed it. Thanks, Dan

Chosen solution

OMG!!! I am back in business!!!! I have my Firefox back!

Thank you so much. The problem is fixed in the beta version.

Thanks again, Dan

Read this answer in context 👍 0

All Replies (3)

philipp
philipp
  • Moderator
more options

hi dan, which antivirus product are you using & is the crash still occurring when you try upgrading to firefox 58 beta? https://www.mozilla.org/firefox/channel/desktop/

dpiquette
dpiquette Question owner
more options

I'm using Kaspersky Endpoint Security 10. I will try it now.

Dan

dpiquette
dpiquette Question owner
more options

Chosen Solution

OMG!!! I am back in business!!!! I have my Firefox back!

Thank you so much. The problem is fixed in the beta version.

Thanks again, Dan