Your Firefox profile cannot be loaded. It may be missing or inaccessible
when start Firefox, multiple error-messages with "Your Firefox profile cannot be loaded. It may be missing or inaccessible" are popping up 3 or 4 times then start.And also pop up that error message when i try to open a new tab.
i did :- deleted profile - deleted the profiles.ini file (same problem with new Firefox profile) - created a new profile with firefox.exe -P - deleted the mozilla folders in local, locallow and roaming - uninstalled and reinstalled Firefox
but none of those seems not working.am using Windows 8.1 pro
Chosen solution
Do you have Kaspersky security software?
If you have then make sure to have the latest updates. Also update to Firefox 57.0.1.
- Help -> About Firefox
All Replies (10)
Duplicate
yes Pkshadow .i asked same question twice.how i remove one of them ?
Well no that you have a url to Respond to see if this sticks around as reported it already.
So you are telling what you have done but not telling what you want or expect. Have no idea what so ever.
My problem is "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error messages pop up every time when starts Firefox.have to close every error messages to continuous working .Not only starting and most of times opening a new tab also pop up same error.
Explained what i did so far in following https://support.mozilla.org/en-US/questions/1191750
Please help to solve this.
Modified by jsuresh
Are there any non-Latin characters in the "path to" your Profile folder?
https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
No . Profile folder named "n3axjeky.default".
following properties contains "profiles.ini" file
[General] StartWithLastProfile=1
[Profile0] Name=default IsRelative=1 Path=Profiles/n3axjeky.default
i installed older version Firefox (50.0) after this matter and its working fine. when updates are installed above error happening again and again .
Modified by jsuresh
jsuresh said
No . Profile folder named "n3axjeky.default".
The entire path-to from C:/ to the Profile name is where the non-Latin characters would cause that issue.
Firefox 57.0.1 has a fix for that Bug. https://www.mozilla.org/en-US/firefox/57.0.1/releasenotes/ Fix an issue with prefs.js when the profile path has non-ascii characters (bug 1420427)
Use Help > About Firefox to trigger a check for updates, if Firefox 57.0.1 doesn't appear tomorrow (later today) when you open Firefox.
The entire path-to from C:/ to the Profile name is where the non-Latin characters would cause that issue.
Entire path C:\Users\jsuresh\AppData\Roaming\Mozilla\Firefox\Profiles\n3axjeky.default
the-edmeister Can you help
Modified by jsuresh
Chosen Solution
Do you have Kaspersky security software?
If you have then make sure to have the latest updates. Also update to Firefox 57.0.1.
- Help -> About Firefox
cor-el said
Do you have Kaspersky security software? If you have then make sure to have the latest updates. Also update to Firefox 57.0.1.
- Help -> About Firefox
Yes i have out of date Kaspersky. Then i uninstall that and update Firefox up to date. Now its working fine.Thank you cor-el.