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Can't use Google Hangouts video call even in ESR Firefox.

  • 2 replies
  • 5 have this problem
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  • Last reply by A._B.

A._B.
A._B.
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Been trying to get Google Hangouts video calls to work in Firefox. Text chat workks fine. I've found out about the issue with the video plugin not running on recent versions, and therefore got myself a Portable Edition of Firefox 52.5.3 ESR. However, that's failing in the exact same way as when I ted it in 57. That is, when I try to start a video call, it demands I install th plugin, goes through the motions of installing it and finally says "Installation complete". Hoewver, the wonido that says "Verifying installation..." reaminds open, clicking on the link in it that says "Click here if the page doesn't refresh automatically after install." has no effect, and when I try again to start a video call, it goes back to asking for the plugin.

Any idea if there's any possible way I can get the thing to work? It really would be useful. I'm a bit puzzled, in fact, by why the help article says that the plugin isn't supported in versions 52 or later and therefore you should use version 52 to run it!

Been trying to get Google Hangouts video calls to work in Firefox. Text chat workks fine. I've found out about the issue with the video plugin not running on recent versions, and therefore got myself a Portable Edition of Firefox 52.5.3 ESR. However, that's failing in the exact same way as when I ted it in 57. That is, when I try to start a video call, it demands I install th plugin, goes through the motions of installing it and finally says "Installation complete". Hoewver, the wonido that says "Verifying installation..." reaminds open, clicking on the link in it that says "Click here if the page doesn't refresh automatically after install." has no effect, and when I try again to start a video call, it goes back to asking for the plugin. Any idea if there's any possible way I can get the thing to work? It really would be useful. I'm a bit puzzled, in fact, by why the help article says that the plugin isn't supported in versions 52 or later and therefore you should use version 52 to run it!

Chosen solution

Thank you very much, that did the trick! It wasn't activated - I didn't realise that it wouldn't be activated by defualt when you installed it. You'd think either Google or Firefox could have mentioned something about needing to activate it. Anyway, now it's working!

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Your Firefox reported your installed plugins and I don't see the Google Voice plugins on there. Are they disabled on the Add-ons page? You can check as follows:

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

On the right side, look for any relevant plugins that may be on a grayed background (toward the bottom) and change "Never Activate" to "Ask to Activate".

Otherwise... Firefox may not be detecting them on your system, or Portable Firefox may need them copied to one of its folders.

A._B.
A._B. Question owner
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Chosen Solution

Thank you very much, that did the trick! It wasn't activated - I didn't realise that it wouldn't be activated by defualt when you installed it. You'd think either Google or Firefox could have mentioned something about needing to activate it. Anyway, now it's working!