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the add-ons are automatically removed everytime I restart my laptop ?

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  • 2 have this problem
  • 47 views
  • Last reply by FredMcD

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I added three add-ons for my browser but they get uninstalled every time I restart my Laptop. It has happened my times.

I added three add-ons for my browser but they get uninstalled every time I restart my Laptop. It has happened my times.

Chosen solution

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

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All Replies (2)

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What FF version are you using and are those Addon verified to work on FF57+?

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Chosen Solution

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.