This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My bookmarks will not synch.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

wackamo
wackamo
more options

1519835396612 Sync.LogManager DEBUG Flushing file log 1519835396630 Sync.LogManager DEBUG Log cleanup threshold time: 1518971396630 1519835396647 Sync.LogManager DEBUG Done deleting files. 1519835447709 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1519835447709 Sync.Service DEBUG User-Agent: Firefox/58.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.60.0.20180206200532.desktop 1519835447710 Sync.Service INFO Starting sync at 2018-02-28 11:30:47 in browser session pbZ9b8KV5P57 1519835447711 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1519835447712 Sync.Telemetry TRACE observed weave:service:sync:start 1519835447713 Sync.Status INFO Resetting Status. 1519835447713 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1519835447715 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1519835447825 Sync.Resource DEBUG mesg: GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/collections 1519835447825 Sync.Resource DEBUG GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/collections 1519835447827 Sync.Service DEBUG Fetching server configuration: https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/configuration 1519835447828 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1519835447928 Sync.Resource DEBUG mesg: GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/configuration 1519835447928 Sync.Resource DEBUG GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/configuration 1519835447929 Sync.Service DEBUG Fetching global metadata record 1519835447929 Sync.Service DEBUG Weave Version: 1.60.0 Local Storage: 5 Remote Storage: 5 1519835447929 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1519835447929 Sync.Service INFO Testing info/collections: {"addons":1519833376.32,"clients":1519833375.93,"crypto":1518625326.42,"meta":1518648783.23,"bookmarks":1519832704.05,"prefs":1519833425.78} 1519835447929 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1518625326.42 1519835447929 Sync.Synchronizer DEBUG Refreshing client list. 1519835447929 Sync.Telemetry TRACE observed weave:engine:sync:start clients 1519835447931 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1519835447933 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1519835448039 Sync.Collection DEBUG mesg: GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/storage/clients?full=1&limit=1000 1519835448039 Sync.Collection DEBUG GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/storage/clients?full=1&limit=1000 1519835448051 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 8 reconciled. 1519835448052 Sync.Telemetry TRACE observed weave:engine:sync:applied clients 1519835448054 Sync.Engine.Clients INFO Hiding stale client ND_kbEs_y2K2 - duplicate device id ccd05bf6190c780bf8d71c37eea9ff6c 1519835448054 Sync.Engine.Clients INFO Hiding stale client _r1afeQUU3Sy - duplicate device id 93458cbf661fca5611ebaaa61f4d4c22 1519835448055 Sync.Engine.Clients INFO Hiding stale client poX7lklrriR0 - in known stale clients list 1519835448060 Sync.Telemetry TRACE observed weave:engine:sync:finish clients 1519835448060 Sync.Synchronizer INFO Updating enabled engines: 5 clients. 1519835448062 Sync.Synchronizer INFO Syncing all enabled engines. 1519835448062 Sync.Telemetry TRACE observed weave:engine:sync:start prefs 1519835448063 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation 1519835448064 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1519835448064 Sync.Telemetry TRACE observed weave:engine:sync:applied prefs 1519835448065 Sync.Telemetry TRACE observed weave:engine:sync:finish prefs 1519835448065 Sync.Telemetry TRACE observed weave:engine:sync:start bookmarks 1519835448065 Sync.Engine.Bookmarks DEBUG First sync, uploading all items 1519835448074 BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"skipped":0,"updated":0} 1519835448075 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1519835448075 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1519835448075 Sync.ErrorHandler DEBUG bookmarks failed: Error: Duplicate item or tombstone unfiled in changeset (resource://gre/modules/PlacesSyncUtils.jsm:1986:13) JS Stack trace: addRowToChangeRecords@PlacesSyncUtils.jsm:1986:13 < pullSyncChanges@PlacesSyncUtils.jsm:2048:5 1519835448075 Sync.Telemetry TRACE observed weave:engine:sync:error bookmarks 1519835448075 Sync.Telemetry TRACE observed weave:engine:sync:start addons 1519835448075 Sync.Engine.Addons DEBUG Refreshing reconciler state 1519835448075 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1519835448077 Sync.AddonsReconciler DEBUG Rectifying state for addon Activity Stream (version=2018.01.04.0062-4997c81d, id=activity-stream@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Application Update Service Helper (version=2.0, id=aushelper@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Pocket (version=1.0.5, id=firefox@getpocket.com) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Follow-on Search Telemetry (version=0.9.6, id=followonsearch@mozilla.com) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0, id=formautofill@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Photon onboarding (version=1.0, id=onboarding@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=25.0.0, id=screenshots@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Shield Recipe Client (version=76.1, id=shield-recipe-client@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compat (version=1.1, id=webcompat@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Default (version=58.0.2, id={972ce4c6-7e08-4474-a285-3208198ce6fd}) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon uBlock Origin (version=1.15.10, id=uBlock0@raymondhill.net) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon LastPass: Free Password Manager (version=4.2.3.20, id=support@lastpass.com) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon iCloud Bookmarks (version=2.1.10, id=firefoxdav@icloud.com) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Cisco WebEx Extension (version=1.0.13, id=ciscowebexstart1@cisco.com) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=, id=firefox-compact-light@mozilla.org@personas.mozilla.org) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=, id=firefox-compact-dark@mozilla.org@personas.mozilla.org) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.7.1, id=gmp-gmpopenh264) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Widevine Content Decryption Module provided by Google Inc. (version=1.4.8.1008, id=gmp-widevinecdm) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Shockwave Flash (version=28.0.0.161, id=Shockwave FlashShockwave Flash 28.0 r0) 1519835448080 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1519835448123 Sync.Store.Addons DEBUG gmp-gmpopenh264 not syncable: type not in whitelist: plugin 1519835448123 Sync.Store.Addons DEBUG gmp-widevinecdm not syncable: type not in whitelist: plugin 1519835448123 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation 1519835448123 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1519835448124 Sync.Telemetry TRACE observed weave:engine:sync:applied addons 1519835448124 Sync.Telemetry TRACE observed weave:engine:sync:finish addons 1519835448125 Sync.Telemetry TRACE observed weave:engine:sync:start extension-storage 1519835448125 Sync.Engine.Extension-Storage DEBUG Syncing extension settings for [] 1519835448125 Sync.Telemetry TRACE observed weave:engine:sync:finish extension-storage 1519835448125 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping validation: no engines qualify 1519835448125 Sync.Synchronizer INFO Sync completed at 2018-02-28 11:30:48 after 0.41 secs. 1519835448126 Sync.Declined DEBUG Handling remote declined: ["forms","tabs","passwords","history"] 1519835448126 Sync.Declined DEBUG Handling local declined: ["forms","tabs","passwords","history"] 1519835448126 Sync.Declined DEBUG Declined changed? false 1519835448126 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1519835448127 Sync.SyncScheduler DEBUG Next sync in 600000 ms. 1519835448127 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1519835448128 Sync.Telemetry TRACE observed weave:service:sync:finish 1519835448130 Sync.ErrorHandler DEBUG Addons installed: 2 1519835448130 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.10, id uBlock0@raymondhill.net 1519835448130 Sync.ErrorHandler DEBUG - LastPass: Free Password Manager, version 4.2.3.20, id support@lastpass.com

1519835396612 Sync.LogManager DEBUG Flushing file log 1519835396630 Sync.LogManager DEBUG Log cleanup threshold time: 1518971396630 1519835396647 Sync.LogManager DEBUG Done deleting files. 1519835447709 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1519835447709 Sync.Service DEBUG User-Agent: Firefox/58.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.60.0.20180206200532.desktop 1519835447710 Sync.Service INFO Starting sync at 2018-02-28 11:30:47 in browser session pbZ9b8KV5P57 1519835447711 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1519835447712 Sync.Telemetry TRACE observed weave:service:sync:start 1519835447713 Sync.Status INFO Resetting Status. 1519835447713 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1519835447715 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1519835447825 Sync.Resource DEBUG mesg: GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/collections 1519835447825 Sync.Resource DEBUG GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/collections 1519835447827 Sync.Service DEBUG Fetching server configuration: https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/configuration 1519835447828 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1519835447928 Sync.Resource DEBUG mesg: GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/configuration 1519835447928 Sync.Resource DEBUG GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/info/configuration 1519835447929 Sync.Service DEBUG Fetching global metadata record 1519835447929 Sync.Service DEBUG Weave Version: 1.60.0 Local Storage: 5 Remote Storage: 5 1519835447929 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1519835447929 Sync.Service INFO Testing info/collections: {"addons":1519833376.32,"clients":1519833375.93,"crypto":1518625326.42,"meta":1518648783.23,"bookmarks":1519832704.05,"prefs":1519833425.78} 1519835447929 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1518625326.42 1519835447929 Sync.Synchronizer DEBUG Refreshing client list. 1519835447929 Sync.Telemetry TRACE observed weave:engine:sync:start clients 1519835447931 Sync.Engine.Clients INFO 0 outgoing items pre-reconciliation 1519835447933 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1519835448039 Sync.Collection DEBUG mesg: GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/storage/clients?full=1&limit=1000 1519835448039 Sync.Collection DEBUG GET success 200 https://sync-576-us-west-2.sync.services.mozilla.com/1.5/89590016/storage/clients?full=1&limit=1000 1519835448051 Sync.Engine.Clients INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 8 reconciled. 1519835448052 Sync.Telemetry TRACE observed weave:engine:sync:applied clients 1519835448054 Sync.Engine.Clients INFO Hiding stale client ND_kbEs_y2K2 - duplicate device id ccd05bf6190c780bf8d71c37eea9ff6c 1519835448054 Sync.Engine.Clients INFO Hiding stale client _r1afeQUU3Sy - duplicate device id 93458cbf661fca5611ebaaa61f4d4c22 1519835448055 Sync.Engine.Clients INFO Hiding stale client poX7lklrriR0 - in known stale clients list 1519835448060 Sync.Telemetry TRACE observed weave:engine:sync:finish clients 1519835448060 Sync.Synchronizer INFO Updating enabled engines: 5 clients. 1519835448062 Sync.Synchronizer INFO Syncing all enabled engines. 1519835448062 Sync.Telemetry TRACE observed weave:engine:sync:start prefs 1519835448063 Sync.Engine.Prefs INFO 0 outgoing items pre-reconciliation 1519835448064 Sync.Engine.Prefs INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1519835448064 Sync.Telemetry TRACE observed weave:engine:sync:applied prefs 1519835448065 Sync.Telemetry TRACE observed weave:engine:sync:finish prefs 1519835448065 Sync.Telemetry TRACE observed weave:engine:sync:start bookmarks 1519835448065 Sync.Engine.Bookmarks DEBUG First sync, uploading all items 1519835448074 BookmarkSyncUtils DEBUG pushChanges: Processed change records: {"skipped":0,"updated":0} 1519835448075 Sync.Status DEBUG Status for engine bookmarks: error.engine.reason.unknown_fail 1519835448075 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1519835448075 Sync.ErrorHandler DEBUG bookmarks failed: Error: Duplicate item or tombstone unfiled in changeset (resource://gre/modules/PlacesSyncUtils.jsm:1986:13) JS Stack trace: addRowToChangeRecords@PlacesSyncUtils.jsm:1986:13 < pullSyncChanges@PlacesSyncUtils.jsm:2048:5 1519835448075 Sync.Telemetry TRACE observed weave:engine:sync:error bookmarks 1519835448075 Sync.Telemetry TRACE observed weave:engine:sync:start addons 1519835448075 Sync.Engine.Addons DEBUG Refreshing reconciler state 1519835448075 Sync.AddonsReconciler INFO Refreshing global state from AddonManager. 1519835448077 Sync.AddonsReconciler DEBUG Rectifying state for addon Activity Stream (version=2018.01.04.0062-4997c81d, id=activity-stream@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Application Update Service Helper (version=2.0, id=aushelper@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Pocket (version=1.0.5, id=firefox@getpocket.com) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Follow-on Search Telemetry (version=0.9.6, id=followonsearch@mozilla.com) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Form Autofill (version=1.0, id=formautofill@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Photon onboarding (version=1.0, id=onboarding@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Firefox Screenshots (version=25.0.0, id=screenshots@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Shield Recipe Client (version=76.1, id=shield-recipe-client@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Web Compat (version=1.1, id=webcompat@mozilla.org) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon Default (version=58.0.2, id={972ce4c6-7e08-4474-a285-3208198ce6fd}) 1519835448078 Sync.AddonsReconciler DEBUG Rectifying state for addon uBlock Origin (version=1.15.10, id=uBlock0@raymondhill.net) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon LastPass: Free Password Manager (version=4.2.3.20, id=support@lastpass.com) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon iCloud Bookmarks (version=2.1.10, id=firefoxdav@icloud.com) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Cisco WebEx Extension (version=1.0.13, id=ciscowebexstart1@cisco.com) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Light (version=, id=firefox-compact-light@mozilla.org@personas.mozilla.org) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Dark (version=, id=firefox-compact-dark@mozilla.org@personas.mozilla.org) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon OpenH264 Video Codec provided by Cisco Systems, Inc. (version=1.7.1, id=gmp-gmpopenh264) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Widevine Content Decryption Module provided by Google Inc. (version=1.4.8.1008, id=gmp-widevinecdm) 1519835448079 Sync.AddonsReconciler DEBUG Rectifying state for addon Shockwave Flash (version=28.0.0.161, id=Shockwave FlashShockwave Flash 28.0 r0) 1519835448080 Sync.AddonsReconciler INFO Saving reconciler state to file: addonsreconciler 1519835448123 Sync.Store.Addons DEBUG gmp-gmpopenh264 not syncable: type not in whitelist: plugin 1519835448123 Sync.Store.Addons DEBUG gmp-widevinecdm not syncable: type not in whitelist: plugin 1519835448123 Sync.Engine.Addons INFO 0 outgoing items pre-reconciliation 1519835448123 Sync.Engine.Addons INFO Records: 0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled. 1519835448124 Sync.Telemetry TRACE observed weave:engine:sync:applied addons 1519835448124 Sync.Telemetry TRACE observed weave:engine:sync:finish addons 1519835448125 Sync.Telemetry TRACE observed weave:engine:sync:start extension-storage 1519835448125 Sync.Engine.Extension-Storage DEBUG Syncing extension settings for [] 1519835448125 Sync.Telemetry TRACE observed weave:engine:sync:finish extension-storage 1519835448125 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1519835448125 Sync.Doctor INFO Skipping validation: no engines qualify 1519835448125 Sync.Synchronizer INFO Sync completed at 2018-02-28 11:30:48 after 0.41 secs. 1519835448126 Sync.Declined DEBUG Handling remote declined: ["forms","tabs","passwords","history"] 1519835448126 Sync.Declined DEBUG Handling local declined: ["forms","tabs","passwords","history"] 1519835448126 Sync.Declined DEBUG Declined changed? false 1519835448126 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1519835448127 Sync.SyncScheduler DEBUG Next sync in 600000 ms. 1519835448127 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1519835448128 Sync.Telemetry TRACE observed weave:service:sync:finish 1519835448130 Sync.ErrorHandler DEBUG Addons installed: 2 1519835448130 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.10, id uBlock0@raymondhill.net 1519835448130 Sync.ErrorHandler DEBUG - LastPass: Free Password Manager, version 4.2.3.20, id support@lastpass.com

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.