FF loads blank screen for some web sites.
I am using FF version 59.0.2 32-bit in Windows 10. I checked for updates, and my installation is up to date.
The problem I face FF renders a blank screen for some web sites, unfortunately these few web sites are important ones that I have to have access to. I researched this and tried all the work arounds suggested, like fonts, hardware acceleration, etc., none of them work for me.
Looks like a lot of people are having this problem and FF has not fixed the issue yet. Is there something else I can do? If not I am afraid I will have to switch back to Chrome.
-- Dileep
Chosen solution
Since there is no issue when in Safe Mode please follow up the 2nd URL
As a Extension is the issue, you will have to eliminate it or adjust it's settings.
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Hi, no info came regarding your add-ons/Extensions you use nor your Video Card Drivers which we look at to see if there are errors.
So please check : SAFE MODE
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled (about:addons)
- default theme is used (no persona)
- userChrome.css and userContent.css are ignored (chrome folder)
- default toolbar layout is used (file: localstore-safe.rdf)
- Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
- hardware acceleration is disabled (Options > Advanced > General)
- plugins are not affected
- preferences are not affected
TEST''''is issue still there ?
Thanks for the quick response. I didn't mention it, but I did try the safe mode solution, and when I am in safe mode the site loads properly, but when I get back in regular mode the white page problem returns.
p.s. I did click the button for attaching the information but I got an error for that.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
You see the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.
- click the shield icon for more detail and possibly disable the protection
- check the Web Console for more detail about what content is blocked by Tracking Protection
- "3-bar" menu button or Tools -> Web Developer
Chosen Solution
Since there is no issue when in Safe Mode please follow up the 2nd URL
As a Extension is the issue, you will have to eliminate it or adjust it's settings.
Or : REFRESH INSTRUCTIONS Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
then
TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:
If is your Profile :
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Note: Any customization will revert back to default, you will also need to reinstall Extensions.
Please let us know if this solved your issue or if need further assistance.
Thank you Pkshadow ... I disabled all the extensions and switched back on one by one and the culprit is uBlock Origin. I white-listed the page that won't render and all is well now. I appreciate the help.
p.s. I got busy for a couple of days and couldn't find time sleuthing extensions.