This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Just Installed TB, Can Receive Emails, But There is NO Content?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Rich

Rich
Rich
more options

I'm a newbie w. using Thunderbird. I just installed it on my Mac running OS 10.11.6 and added my first email account.

I can send emails just fine. And when I receive an email it shows up in my Inbox just fine. But when I click on it to view it, the content window is blank. But when I PRINT the email, the content message prints normally. I deleted the message and then viewed it in my Trash folder and it still appears blank.

I rebuilt the Inbox folder as suggested in another post, but still have the same problem.

Any suggestions? Thanks.

I'm a newbie w. using Thunderbird. I just installed it on my Mac running OS 10.11.6 and added my first email account. I can send emails just fine. And when I receive an email it shows up in my Inbox just fine. But when I click on it to view it, the content window is blank. But when I PRINT the email, the content message prints normally. I deleted the message and then viewed it in my Trash folder and it still appears blank. I rebuilt the Inbox folder as suggested in another post, but still have the same problem. Any suggestions? Thanks.

All Replies (1)

Rich
Rich Question owner
more options

UPDATE: I fixed the problem. I simply closed Thunderbird and then re-launched it. Content shows up fine now.

But this is an issue that may need to be addressed if other new installations experience the same problem. Thanks.