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i keep having to change my password with my isp, will work for a day or two then the isp refuses the password - they are not familiar with thunderbird

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

johhn71
johhn71
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i keep having to change my password with my isp, will work for a day or two then the isp refuses the password - they are not familiar with thunderbird

i keep having to change my password with my isp, will work for a day or two then the isp refuses the password - they are not familiar with thunderbird

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • What is the exact error message?