This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I did not receive your email with link to change my Firefox Acct. password. Nope, not in Spam or Trash either. What gives?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Shadow110

Jef
Jef
more options

When I attempt to sign-in to my Firefox Account, why does your machine prompt me with my current and correct Username AND Password only to then tell me my sign-in info is incorrect or invalid? Yes, your machine prompts me with my correct information and then immediately tells me it is incorrect or invalid. It is neither incorrect, nor invalid. Your system then says it has successfully sent an email to my current and correct email address, but no such email to change my password is received; neither in my email Inbox, Spam, nor Trash. How f....d up is that?

Also, I refuse to do business, or accept service(s) from Yahoo. Tell me how to disable and eliminated Yahoo from performing and displaying searches and search results on my PC and relates devises. I refuse to have anything to do with Yahoo! Get Yahoo out of my searches, off of my machines and out of my life.

When I attempt to sign-in to my Firefox Account, why does your machine prompt me with my current and correct Username AND Password only to then tell me my sign-in info is incorrect or invalid? Yes, your machine prompts me with my correct information and then immediately tells me it is incorrect or invalid. It is neither incorrect, nor invalid. Your system then says it has successfully sent an email to my current and correct email address, but no such email to change my password is received; neither in my email Inbox, Spam, nor Trash. How f....d up is that? Also, I refuse to do business, or accept service(s) from Yahoo. Tell me how to disable and eliminated Yahoo from performing and displaying searches and search results on my PC and relates devises. I refuse to have anything to do with Yahoo! Get Yahoo out of my searches, off of my machines and out of my life.

All Replies (1)

Shadow110
Shadow110
more options

Hi, this question is familiar did you ask this under a different name ?

Hi, you do not need a Firefox Account if you are not using Sync to Sync between devices or if not saving Screenshots online. Please tell more regarding the above.

Please Note that the default search engine for Firefox is google. If it is changed then it will be malware. This could be an issue caused by AdAware or Web Companion from Lavasoft. Please Search for Programs & Features and look at the list of installed programs. Please make sure the above is not installed or any other program that you are not aware of installing and remove it.

You can look for a file named dsengine.js in these locations. You should only find channel-prefs.js in the "defaults\pref" location. Any file found here apart from channel-prefs.js is suspicious. You can check the content of the file in a text editor (use open with and do not double-click the file).

C:\Program Files\Mozilla Firefox\defaults\pref\ C:\Program Files (x86)\Mozilla Firefox\defaults\pref\

You can look for a file named dsengine.cfg in the main Firefox program folder.

C:\Program Files\Mozilla Firefox\ C:\Program Files (x86)\Mozilla Firefox\

Delete the dsengine.js and dsengine.cfg files when present.

Then please run https://www.malwarebytes.com/