● Problems with Thunderbird. ● Problem is not consistent and does not occur all the time. ● There are no internet issues ● Almost like its resetting ● Can respond to email ● Deletes some of the email ● Always with thunderbird, and occurred three times this morning (mon day 23rd of july) ● Error occurs when they try to reply to an email, times out and struggles to save or send email. Process of the problem is: ● When error takes place an error message appears which says connection to server timed out ● Next, the following message occurs saying that it is sending secure login information. ● It will then come up with a popup message which asks to confirm whether they want to retry as the message had a problem being saved to the sent folder. If they click OK everything is closed down. ● Sometimes this leads to blank messages being sent to the client. ● Finally a message will appear asking them to compact all local and offline folders to save disk space. Also there is no record of the sent email in the sent folder