Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't create an account because my email is blocked.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by McCoy

bksoux
bksoux
more options

Hi, I can't create an account with my current email address because it is blocked.

Sorry. We’ve locked your account. The confirmation email we sent to b****@pm.me was returned and we’ve locked your account to protect your Firefox data.

How can I do ?

Thanks

Hi, I can't create an account with my current email address because it is blocked. Sorry. We’ve locked your account. The confirmation email we sent to b****@pm.me was returned and we’ve locked your account to protect your Firefox data. How can I do ? Thanks

All Replies (1)

McCoy
McCoy
more options

That must be frustrating ....

When you have received a message that your account has been locked, here's what to do :

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.