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after the newest update my "new tab" window has been completely blank

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by edgar564

edgar564
edgar564
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Its completely blank, while looking around to see if i can fix it i've seen screenshots where they have a little cog in the top right but it isnt there on mine, ive also tried out a lot of the other solutions ive seen people sharing and it hasn't worked, i did start it in safe mode and the issue was still present. Also, the home button doesn't do anything it may be related to the new tab window being broken

Its completely blank, while looking around to see if i can fix it i've seen screenshots where they have a little cog in the top right but it isnt there on mine, ive also tried out a lot of the other solutions ive seen people sharing and it hasn't worked, i did start it in safe mode and the issue was still present. Also, the home button doesn't do anything it may be related to the new tab window being broken

All Replies (6)

Shadow110
Shadow110
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HI, I would suggest the issue starts with your Avast Online Security Extension. Their scanners are causing problems with Firefox as per possibly this out of date by not much link : security software like Avast/AVG, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate as well scanners block sites. If you are running any of the above software please check their community forum for a work around to apply settings.

You can disable the scanner in Firefox and You will have to figure out which scanner is now causing the issue in Firefox.

Below disables Extensions while in Firefox : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

edgar564
edgar564 Question owner
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I did use safe mode and the issue didnt go away

Shadow110
Shadow110
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SO do you have the full version installed of Avast (Question) If so disable it.

Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

edgar564
edgar564 Question owner
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well i removed the plug in and the problem persists, i also updated adobe

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you check the settings in "Options/Preferences -> Home" to make sure that "blank page" isn't selected?

Modified by cor-el

edgar564
edgar564 Question owner
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yes its on default, ive always had the same settings and never changed anything but as soon as i updated it, and had the new layout the new tab window was just broken