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Firefox 62.0 and KIS 19.0.0.1088(b)

  • 4 replies
  • 1 has this problem
  • 28 views
  • Last reply by dwa058

dwa058
dwa058
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I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well.

I updated to Firefox 62.0 64-bit today, 11th September, and the Safe Money function in KIS doesn't work.

So I re-installed Firefox 61.0.2 and it works correctly so there must be an issue with Firefox 62.0 which causes KIS Safe Money function to fail so it would appear that tech support for Firefox need to look into this.

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well. I updated to Firefox 62.0 64-bit today, 11th September, and the Safe Money function in KIS doesn't work. So I re-installed Firefox 61.0.2 and it works correctly so there must be an issue with Firefox 62.0 which causes KIS Safe Money function to fail so it would appear that tech support for Firefox need to look into this.

Chosen solution

I saw a thread from August 26th where a user who couldn't get KIS Safe Money to work with Firefox 61 was told it didn't support Firefox 60 or later:

https://forum.kaspersky.com/index.php?/topic/400454-safe-money-doesnt-start-in-the-default-browser-firefox/

I guess your experience is proof that it can work with Firefox 61. ???

It seems that Kaspersky might need to make tweaks to the "Kaspersky Protection" add-on when Firefox updates. If you check the Add-ons page, is the extension enabled? This article is old; it shows the pre-Firefox 57 interface: https://support.kaspersky.com/12782. Currently, you can open that using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then scan down the right side and look for Kaspersky Protection and see whether it is or can be enabled.

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All Replies (4)

FFus3r
FFus3r
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try to update KIS database & restart you browser.

dwa058
dwa058 Question owner
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Still the same problem, so it is a Firefox 62.0 issue.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

I saw a thread from August 26th where a user who couldn't get KIS Safe Money to work with Firefox 61 was told it didn't support Firefox 60 or later:

https://forum.kaspersky.com/index.php?/topic/400454-safe-money-doesnt-start-in-the-default-browser-firefox/

I guess your experience is proof that it can work with Firefox 61. ???

It seems that Kaspersky might need to make tweaks to the "Kaspersky Protection" add-on when Firefox updates. If you check the Add-ons page, is the extension enabled? This article is old; it shows the pre-Firefox 57 interface: https://support.kaspersky.com/12782. Currently, you can open that using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then scan down the right side and look for Kaspersky Protection and see whether it is or can be enabled.

dwa058
dwa058 Question owner
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Thanks for replying....yes, the extension is enabled.

I will just keep running 61.0.2 until the issue is fixed.