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gmail account. TB crashes when reply to message. New install on Win 10. Profile from Win7.

  • 2 replies
  • 1 has this problem
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  • Last reply by Wayne Mery

lancevinsel
lancevinsel
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Just installed TB on Win 10 machine. Copied over profile from Win7 machine. All looks in order.

When I reply (or write) to a message the message window opens. The to: field is not populated. When I click in the window the cursor starts spinning and I get the (Not Responding) message in the window header. Thunderbird hangs. No crash report is created?

This is only happening on my company gmail account, other accounts are working correctly.

Just installed TB on Win 10 machine. Copied over profile from Win7 machine. All looks in order. When I reply (or write) to a message the message window opens. The to: field is not populated. When I click in the window the cursor starts spinning and I get the (Not Responding) message in the window header. Thunderbird hangs. No crash report is created? This is only happening on my company gmail account, other accounts are working correctly.

All Replies (2)

lancevinsel
lancevinsel Question owner
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I downgraded to 52.9.1 (32-Bit) and it is working now. Let me know if I can help resolve this 60.0.

Wayne Mery
Wayne Mery
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Please test version 60 in safe mode https://support.mozilla.org/en-US/kb/safe-mode-thunderbird