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My passwords and web pages have disappeared from options, and insecure licence is stopping searches

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

PjAt
PjAt
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Since up date on 3rd Nov, I have been having problems. I cannot make a google search or open Facebook as I get an insecure certificate notice. However, I am able to open other https sites, such as Hotmail. I have tried adjusting the clock, rebooting.

In addition, all the web pages and passwords saved in options have disappeared. I have relied on this for storing my passwords.

Since up date on 3rd Nov, I have been having problems. I cannot make a google search or open Facebook as I get an insecure certificate notice. However, I am able to open other https sites, such as Hotmail. I have tried adjusting the clock, rebooting. In addition, all the web pages and passwords saved in options have disappeared. I have relied on this for storing my passwords.

All Replies (3)

FredMcD
FredMcD
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PjAt said

I get an insecure certificate notice

Please explain the problem in detail. What happens? What is the exact error messages?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

PjAt
PjAt Question owner
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Thank you. I have cleared cookies and cache with your support. Express doing this, I found that my passwords had reappeared. I am still getting messages about security to searches: Your connection is not secure. The owner of this website has configured their website improperly.

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites


  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER