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V60.3.0 cannot delete emails or empty trash. Trash and trash.msf have been deleted.

  • 2 replies
  • 1 has this problem
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  • Last reply by w4wyi

w4wyi
w4wyi
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11/8/18 had a forced update of Thunderbird to v60.3.0 (32 bit, Win10). Now I cannot delete any email messages or empty the trash folder. I have deleted trash and trash.msf files but still have the problem. Error message is "The current operation on 'Inbox' (or 'Trash') did not succeed. The email seriver for account ... responded: [SERVERBUG] Internal error occured. How do I fix this? How can I go back to the previous version that worked correctly?

11/8/18 had a forced update of Thunderbird to v60.3.0 (32 bit, Win10). Now I cannot delete any email messages or empty the trash folder. I have deleted trash and trash.msf files but still have the problem. Error message is "The current operation on 'Inbox' (or 'Trash') did not succeed. The email seriver for account ... responded: [SERVERBUG] Internal error occured. How do I fix this? How can I go back to the previous version that worked correctly?

Chosen solution

Subscribe to see the server Trash folder. Right click on imap mail account and select 'Subscribe' Click on 'Refresh' button select/highlight trash and click on 'Subscribe' click on 'OK'

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

Subscribe to see the server Trash folder. Right click on imap mail account and select 'Subscribe' Click on 'Refresh' button select/highlight trash and click on 'Subscribe' click on 'OK'

w4wyi
w4wyi Question owner
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Thank you very much. The problem was a coincidence to the 60.3.0 upgrade. The REAL problem that happened at the same time was with Comcast/Xfinity email servers. I was actually able to get a Comcast agent that was familiar with the problem. It took a few hours but the server problem was resolved.

I appreciate your help.