This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't make secondary email my primary email even though I followed instructions! Now what do I do?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Muffers
Muffers
more options

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.

I cannot change my primary email. I followed your instructions to make my secondary email my primary email. When I saw that I had no secondary email filled in I tried to add the one I usually use but the message said this account already exists. I know it does because I have been sent messages to that (the secondary email) when there was a problem. I'm stuck. I have no idea what to do.

Modified by Muffers

Chosen solution

Can you login to that secondary email address and possibly remove that account if it exists?

Read this answer in context 👍 1

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Can you login to that secondary email address and possibly remove that account if it exists?