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Need login help. Repeated attempts to send 'resets' are not showing up in the inbox for email referenced. The posts on forum request that I 'log in to reply'??

tsteere
tsteere
more options

Have been a Firefox user for many years. Not sure of root cause but recently - irrespective of my site settings - search results are returning from 'Yahoo!' search (branding and all). Don't want this. Found some steps on the community forum to fix (should we really have to do this if we've removed from 'supported browsers' etc?).

Anyway, to execute the steps i needed to log in but cannot retrieve my log-in + pw via usual methods (see 'Question:' content above).

Also - On Support forum I found a helpful thread for addressing the 'retrieve log in' solution, however, the instruction to 'add my problem' by replying therein required that I 'log in to my account..' (sigh)..

So now I've started this new thread (which required creating a Support log in) for which the same email address as was used to 'send info to retrieve account log in' worked fine but the 'retrieve the account' actions continue to fail to deliver (as noted in "Questions:" content above)..(sigh #2).

FWIW - Added an image from the 'Support Thread' strictly for purposes of highlighting the impediment to 'Reply' to an 'I can't get my account info' thread by, well, being asked to log in to my account else spawn new support thread.

Reminder: the real root problem that spawned this thread was my need to solve for "getting rid of the 'Yahoo!' search returns". Like a zombie, Yahoo! searches keep popping up irrespective of the 'usual Firefox config./settings that used to eliminate such things, this issue keeps returning to haunt me + my machine.

Hope that makes sense. Any help/guidance appreciated.


Thank you!

Have been a Firefox user for many years. Not sure of root cause but recently - irrespective of my site settings - search results are returning from 'Yahoo!' search (branding and all). Don't want this. Found some steps on the community forum to fix (should we really have to do this if we've removed from 'supported browsers' etc?). Anyway, to execute the steps i needed to log in but cannot retrieve my log-in + pw via usual methods (see 'Question:' content above). Also - On Support forum I found a helpful thread for addressing the 'retrieve log in' solution, however, the instruction to 'add my problem' by replying therein required that I 'log in to my account..' (sigh).. So now I've started this new thread (which required creating a Support log in) for which the same email address as was used to 'send info to retrieve account log in' worked fine but the 'retrieve the account' actions continue to fail to deliver (as noted in "Questions:" content above)..(sigh #2). FWIW - Added an image from the 'Support Thread' strictly for purposes of highlighting the impediment to 'Reply' to an 'I can't get my account info' thread by, well, being asked to log in to my account else spawn new support thread. Reminder: the real root problem that spawned this thread was my need to solve for "getting rid of the 'Yahoo!' search returns". Like a zombie, Yahoo! searches keep popping up irrespective of the 'usual Firefox config./settings that used to eliminate such things, this issue keeps returning to haunt me + my machine. Hope that makes sense. Any help/guidance appreciated. Thank you!

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

First, the username & password for this support forum uses a different registration scheme than that which is used for a Firefox Account for Sync and other Mozilla services.

Second, as far as Yahoo! Search being used all the time and not your selected search engine; something you have installed is "tying you" your Firefox to Yahoo! Search.

Start with this to troubleshoot. Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.