Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 20 views
  • Last reply by FredMcD

rj180
rj180
more options

The last crash I could report had the code: bp-c4cca8d5-dc05-4b9d-ad79-b304b0190119

Since then I can't start, safe mode or any other way long enough to report it. I used FF Dev Ed last night (same program, same computer, same settings) and it worked fine. Now, nothing. Running latest version on 27" iMac, OS 10.13.6, 32 GB 1600 MHz DDR3. Can run FF Quantum 64.0.2, seems to work OK. Tried to refresh, downloaded new copy of Dev Ed software, same problem.

Ideas?

The last crash I could report had the code: bp-c4cca8d5-dc05-4b9d-ad79-b304b0190119 Since then I can't start, safe mode or any other way long enough to report it. I used FF Dev Ed last night (same program, same computer, same settings) and it worked fine. Now, nothing. Running latest version on 27" iMac, OS 10.13.6, 32 GB 1600 MHz DDR3. Can run FF Quantum 64.0.2, seems to work OK. Tried to refresh, downloaded new copy of Dev Ed software, same problem. Ideas?

Chosen solution

Never mind. I re-installed old preferences and it seems to be back working.

Read this answer in context 👍 0

All Replies (2)

rj180
rj180 Question owner
more options

Chosen Solution

Never mind. I re-installed old preferences and it seems to be back working.

FredMcD
FredMcD
more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.