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Two-step authentication : options not working (disable option + new secure codes) on both IOS and MAC (FF 65.0.1)

  • 4 replies
  • 2 have this problem
  • 6 views
  • Last reply by teofile

teofile
teofile
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I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)

I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)

Chosen solution

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks

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All Replies (4)

WestEnd
WestEnd
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Did you try to reset the Google Authenticator before hand?

teofile
teofile Question owner
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thanks for your reply. i'm using the Google Authenticator for other provider but I lost the entry for FF sync. But whether or not Google Authenticator is working, I don't see why I can't disable these options ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you can't use the Google Authenticator and also do not have recovery codes you can then try to reset the password to see if that gives a link to access the settings page on the accounts.firefox.com website. You need a fresh login to this website to be able the toggle the 2FA setting.

'(fixed some typos)

Modified by cor-el

teofile
teofile Question owner
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Chosen Solution

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks