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How to Save Sent Items to Local folders Only?

  • 3 replies
  • 1 has this problem
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  • Last reply by Toad-Hall

cdub1974
cdub1974
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Hi

I have setup my friends btconnect.com email address as pop on thunderbird as they were previously using Webmail and the server was always telling us we were near our quota.

The problem I have is that when we send an email from Thunderbird it puts a copy of the email in the Sent box on Webmail, I have set Thunderbird to place a copy of sent email in Local Folders which it does, but a copy still goes into the sent items on the webmail system. Can anyone tell me how I can stop thunderbird from putting a copy of sent mail on the Webmail and only put it on Local Folders.

This problem doesn't seem to occur when sending emails from Windows Live Mail or their Apple Phones it just seems to happen on Thunderbird

I am using thunderbird 60.5.1 and have reproduced this problem on 2 different machines

Hi I have setup my friends btconnect.com email address as pop on thunderbird as they were previously using Webmail and the server was always telling us we were near our quota. The problem I have is that when we send an email from Thunderbird it puts a copy of the email in the Sent box on Webmail, I have set Thunderbird to place a copy of sent email in Local Folders which it does, but a copy still goes into the sent items on the webmail system. Can anyone tell me how I can stop thunderbird from putting a copy of sent mail on the Webmail and only put it on Local Folders. This problem doesn't seem to occur when sending emails from Windows Live Mail or their Apple Phones it just seems to happen on Thunderbird I am using thunderbird 60.5.1 and have reproduced this problem on 2 different machines

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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If you have set up a POP mail account then that pop mail account 'Sent' folder is locally on your computer, you do not have to use 'Local Folders' mail account. Pop mail account folders do not synchronise with server. Pop accounts can only access the server Inbox to download emails into the Pop mail account Inbox.

First let's check your settings.

Please provide the following information. In Thunderbird

  • 'Help' > 'Troubleshooting Information'
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cdub1974
cdub1974 Question owner
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I have setup many pop accounts in Various mail systems and have never seen this problem before.

Its strange that it still sends a copy of the sent mail to the server (like it would do if we were setting up an IMAP account)

Hope that the info below sheds some light on what is happening. 

Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) outlook.office365.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
Toad-Hall
Toad-Hall
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Located someone else with same issue. Pop sent emails showing up on server. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_other-mso_o365b/smtp-office365-some-emails-are-saved-in-sent-items/1a822242-bcd7-4aa8-863e-051fb657c66a?page=1

After reading through both pages, it would seem this may have something to do with new smtp changes. https://support.microsoft.com/en-us/help/4458479/improvements-in-smtp-authenticated-submission-client-protocol

https://blogs.technet.microsoft.com/exchange/2018/04/20/changes-coming-to-the-smtp-authenticated-submission-client-protocol/


Using the webmail account perhaps there is a 'Retention Policy' that can be set on folders, so allowing you to auto delete emails stored in 'Sent Items' fodler