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Can't get past master password window even with a reset

Alex Chad
Alex Chad
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i am working in Mozilla Support but still get a request for a Master Password but I cannot get to my emails on this Win 10 machine. and seem to have lost contact with Thunderbird. Can I get some help, please

i am working in Mozilla Support but still get a request for a Master Password but I cannot get to my emails on this Win 10 machine. and seem to have lost contact with Thunderbird. Can I get some help, please

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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still get a request for a Master Password but I cannot get to my emails

Does anything prevent you from entering your master password?

What exactly means 'I cannot get to my emails'?

Modified by christ1

user01229325
user01229325
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And what does "working in Mozilla Support" mean?

Alex Chad
Alex Chad Question owner
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I thought a reset meant that i could use the new password to get access to site addresses but that those that had been deleted in the reset would not be available.

Alex Chad
Alex Chad Question owner
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What I thought was my new password after a reset does not work.

user01229325
user01229325
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What password are you resetting? The password to your email account? The Master Password that is optional in Thunderbird?

Where and how are you doing this reset?