Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird does not save password, stuck with same start-up scenario

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by fsmtl

more options

Hi all: Recently, every time I start TB, it starts up with the same search term entered in Quickfilter and request the password of the account. Entered the password, clicked on "Use Password manager", deleted the search term in Quickfilter and TB works normally. Close TB, restart : same search term in Quickfilter and TB asks for the password. I tried deleting key4.db and logins.json, but no success.

Funny note: the password problem appears **only** for my POP account. For the IMAP account, he asked for the password after I deleted key4.db and logins.json, but never again afterwards.

It seems that TB does not update some *.ini file or whatever governs the startup options like a current entry in the Quickfilter or which folder to display. Is there any way to delete this without using any configuration settings? Or any other solution around this?

Windows 7 Pro, TB 60.6.1 (32 bit)

Hi all: Recently, every time I start TB, it starts up with the same search term entered in Quickfilter and request the password of the account. Entered the password, clicked on "Use Password manager", deleted the search term in Quickfilter and TB works normally. Close TB, restart : same search term in Quickfilter and TB asks for the password. I tried deleting key4.db and logins.json, but no success. Funny note: the password problem appears **only** for my POP account. For the IMAP account, he asked for the password after I deleted key4.db and logins.json, but never again afterwards. It seems that TB does not update some *.ini file or whatever governs the startup options like a current entry in the Quickfilter or which folder to display. Is there any way to delete this without using any configuration settings? Or any other solution around this? Windows 7 Pro, TB 60.6.1 (32 bit)

All Replies (1)

more options

SOLVED.

Deleting session.json in the profile folder took care of the problem.