This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Send OTP via SMS instead app

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Viet Vu

Viet Vu
Viet Vu
more options

I have enabled OTP for my account. Sadly it's used Google Authenticator and this app be removed from my phone.

Just wonder how can i do in this case ? Can we send OTP via SMS instead ( at least for this case )

Yes, i can use another account but it's not good option.

Any documents for verifying i can provide as well .

Thank you, Viet Vu

I have enabled OTP for my account. Sadly it's used Google Authenticator and this app be removed from my phone. Just wonder how can i do in this case ? Can we send OTP via SMS instead ( at least for this case ) Yes, i can use another account but it's not good option. Any documents for verifying i can provide as well . Thank you, Viet Vu

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Didn't you save the recovery codes?

Without an app or extension that generates the 6-digit TOTP code you won't be able to access this account and and you will have to create a new account with a different email address.

Viet Vu
Viet Vu Question owner
more options

Hi there No, i don't save any backup code ( i don't think it's safe - anyone can take that ). Yes i know i can create new account with different email but ... it's not happy. Because i want to use one email for crossing platform: Google / Apple / Firefox etc ...

If possible FF can help me "delete" my old account. It's fine for me. So i can re-use it . No data saved on that account at all.

Thank you, Viet Vu