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Windows version 69.0b12 resetting website logon credentials after the reload function

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  • Last reply by cor-el

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Website logon credentials are being reset after the use of the reload function - requiring the user to log back in to the comments section after each reload of the web page. In particular, credentials for DISCUS, which is very popular "comment" software used by many websites, is unable to maintain the users credentials after a reload...requiring the user to log back in each time. More info on this software is at https://disqus.com. NOTE: Addons have not changed since I was on 68.0.1 where this problem was not observed.

Website logon credentials are being reset after the use of the reload function - requiring the user to log back in to the comments section after each reload of the web page. In particular, credentials for DISCUS, which is very popular "comment" software used by many websites, is unable to maintain the users credentials after a reload...requiring the user to log back in each time. More info on this software is at https://disqus.com. NOTE: Addons have not changed since I was on 68.0.1 where this problem was not observed.

Chosen solution

This usually happens when you lose the cookie that authenticates you. Your System Details list shows the Cookie AutoDelete extension that could be a possible culprit.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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cor-el
cor-el
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Chosen Solution

This usually happens when you lose the cookie that authenticates you. Your System Details list shows the Cookie AutoDelete extension that could be a possible culprit.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window