This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes only on https://www.office.com/?auth=2

  • 8 replies
  • 1 has this problem
  • 12 views
  • Last reply by philipp

aellis1
aellis1
more options

For the last couple days, this tab has been crashing constantly. Other office.com pages don't crash but https://www.office.com/?auth=2 does. I've tried starting in safe mode but it still crashes.

For the last couple days, this tab has been crashing constantly. Other office.com pages don't crash but https://www.office.com/?auth=2 does. I've tried starting in safe mode but it still crashes.

All Replies (8)

alex_mayorga
alex_mayorga
  • Moderator
more options

Hi!

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

aellis1
aellis1 Question owner
more options

bp-f5467be9-926d-4328-b025-ef5d10190912 bp-85466b2a-ac50-4aa6-af16-03e800190912 bp-d1b139a5-148f-4fd0-b15d-325f60190912 bp-90af753f-15e8-4362-97f9-39bfc0190912 bp-2f244d84-0ecf-46dc-bcd4-e4e2c0190912

FredMcD
FredMcD
more options

Note: http://office.com/ requires an account to sign in.


bp-f5467be9-926d-4328-b025-ef5d10190912 bp-85466b2a-ac50-4aa6-af16-03e800190912 bp-d1b139a5-148f-4fd0-b15d-325f60190912

Signature: XULContentSinkImpl::Release

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1579858 NEW --- Crash in [@ XULContentSinkImpl::Release]

FredMcD
FredMcD
more options

Were you using Office 365 at the time?

aellis1
aellis1 Question owner
more options

I'm logged into office.com most of the day. I'm an admin for our 365 account. The admin page doesn't crash though. Just the one page.

philipp
philipp
  • Moderator
more options

hi, are you able to reliably trigger the crash with particular steps? if so, could you invest a few minutes to try and find a regression range with the tool from https://mozilla.github.io/mozregression/? we're tracking the particular problem at https://bugzilla.mozilla.org/show_bug.cgi?id=1579858 - feel free to jump in there as well if you have any more information about the problem. thank you

aellis1
aellis1 Question owner
more options

I see that this issue is now marked as resolved in Bugzilla. But there's no note about a fix. I see "Target Milestone: --- → mozilla71" in the note though. Does this mean we'll have to wait until version 71 before a fix is available?

philipp
philipp
  • Moderator
more options

that's the current state of affairs. with a crash spike this size it's more than likely that the fix will get uplifted to version 70 beta at least...