Comcast gave me 1 888-828-xxxx as Thunderbird Tech Support (blocked IP address error). Believe they are ransomware???
Long story - just recently users REPLYING to my Thunderbird (TB) emails were getting undeliverable msgs (after 6.4hrs of trying!) even though I GOT them. Then today I was getting that my email account / IP address was blocked. Spoke to Comcast (my ISP), they said I had to contact TB to have their server configured per their standards (which then sent me). They gave me 1-888-828-xxxx as Mozilla (TB) Tech Support. Called - long and short they told me you have ransomware and we can fix it for c. $150-$300. Believe this is a scam. Is there any valid TB or Mozilla tech support (nbr?) and how contact them? Anyone run into the same issue. Appreciate any direction or help here. Greg
Modified by James
All Replies (3)
https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams
No that is a Fake tech support phone # and in a google search it comes up for fake phone supports for things like Norton Antivirus Customer Service, Google Chrome Tech Support, ITFixTech, Gmail support, Wordpress Technical, Pac Bell.
The Thunderbird community that makes the Thunderbird email client does not have the resources to do call centres for one on one support by phone, chat or email.
Even Mozilla does not have any one on one support options for their Firefox web browsers as it would too costly to do so for free.
There is no Thunderbird server as Thunderbird is a email client that manages your email addresses. The Comcast person was likely lazy and did not know what Thunderbird is and suggested some random phone# was for Thunderbird support.
Modified by James
thank you for confirming my suspicions. Any idea on how to resolve this. Will contact Comcast again, but not sure if they are the source of the problem. Thx again. Greg
Comcast are certainly the source of your problem, and if you have a transcript of your time with their support, I will be more than happy to forward it to legal for them to consider what action is appropriate. To say the least you have been sent to an active scam by your internet service provider. That in itself is a worrying trend. So much for free 24/7 support is what they are doing is sending you to scammers.
If you can put together a copy of their notification message about undeliverables, perhaps we can tell you what is happening. But you would need to other person to send you a copy of the email they got, saved as the EML file so we can see exactly what is going on in the message source. You would also need them to send a copy of the EML file generated by saving the email they send to you, not the copy you received.
If you can put that information together I am happy to look at the message source, post a message here and I wil give oyu an email address to send it to.