This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB v68.3.1 (64-bit): Typed text gets erased upon Carriage return

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

more options

Ever since I upgraded to Thunderbird 68.3.1 (64-bit) on OS X El Capitan (10.11.6), I have been unable to write emails. When I complete writing a paragraph and press Return, the whole paragraph gets erased, and the cursor is back at the starting point. Does anyone have a clue?

Ever since I upgraded to Thunderbird 68.3.1 (64-bit) on OS X El Capitan (10.11.6), I have been unable to write emails. When I complete writing a paragraph and press Return, the whole paragraph gets erased, and the cursor is back at the starting point. Does anyone have a clue?

All Replies (1)

more options

using a cordless keyboard with a dead battery perhaps?

Otherwise I suggest you try safe mode.

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.