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prime video error

  • 4 replies
  • 1 has this problem
  • 26 views
  • Last reply by FredMcD

Davide
Davide
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I've used prime video since 3 years without problems. From 2 days (14 Jan 2020) the prime video player gives me the error 4315 when I try to start a playback and it does not work. I've tried on different linux machine with the latest upgrade istalled (both SO and browser) and the problem is the same. I've disabled all addons and also the tracking protection of firefox without success. Does someone have the same issue? Any ideas on how to solve? Probably an Amazon problem? Please help me if you can, thanks !

I've used prime video since 3 years without problems. From 2 days (14 Jan 2020) the prime video player gives me the error 4315 when I try to start a playback and it does not work. I've tried on different linux machine with the latest upgrade istalled (both SO and browser) and the problem is the same. I've disabled all addons and also the tracking protection of firefox without success. Does someone have the same issue? Any ideas on how to solve? Probably an Amazon problem? Please help me if you can, thanks !

Chosen solution

Thanks for your help. Investigating on the problem it is for sure not a firefox problem. It is present also on Chromium for example. The problem is probably due to an old linux installation (old TLS communication ?...). On newer linux systems with the same firefox version everything works. Sorry, my mistake. Thanks and kind regards

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All Replies (4)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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Hi Davide, The best place to start is with Amazon Prime. I wasn't able to find the error code listed at their Help site: Issues While Playing Prime Video Titles https://www.amazon.com/gp/help/customer/display.html?nodeId=G93JTA5QNSJT8WWP

Check the error code again and see if they can give you any information about it.

There's also another Amazon Help site: Prime Video https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Get back to us if it's a Firefox problem.

Davide
Davide Question owner
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Chosen Solution

Thanks for your help. Investigating on the problem it is for sure not a firefox problem. It is present also on Chromium for example. The problem is probably due to an old linux installation (old TLS communication ?...). On newer linux systems with the same firefox version everything works. Sorry, my mistake. Thanks and kind regards

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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I'm glad to hear that you found where the issue is.

Anytime that you need some help - give us a shout.

Enjoy your movies and...


Browse Safe !

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.