This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how to configure deletion settings

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by Sea Mac

SweetTasha
SweetTasha
more options

My trash folder only has deletions from the last week. I'm not intentionally deleting emails from trash folder. Is there a setting that I can configure for this? Thanks.

My trash folder only has deletions from the last week. I'm not intentionally deleting emails from trash folder. Is there a setting that I can configure for this? Thanks.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Right-click Trash, Properties, and check the Retention Policy tab. If it's different from what you see in practice, your mail provider may be overriding the TB policy. Also check the Message Storage section in Server Settings, under Tools/Account Settings, in case you have 'Empty Trash on Exit' checked.

Sea Mac
Sea Mac
more options

Under the tools Menu select "Account Settings" Under the account in Question click the line "Synchronization and Storage" Check that the Radio Button "Don't Delete any Messages" is on ...

(If this is not it - then it is in a preference At your ISP, on you Email accounts Settings, THERE ... )