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mp4 video plays but with no sound (W7, f/f 64bit, v75.0)

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by Gra

Gra
Gra
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A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at the bottom and on the right there's a symbol that looks like a speaker with a bar through it. There seems no way to change this. The mp4 clip will play perfectly in WMP and from the website on a Samsung phone.

A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at the bottom and on the right there's a symbol that looks like a speaker with a bar through it. There seems no way to change this. The mp4 clip will play perfectly in WMP and from the website on a Samsung phone.

Chosen solution

There was a similar thread last year but I'm not sure we really got to the bottom of it: https://support.mozilla.org/questions/1268331

It's possible that Firefox is displaying messages about the problem in its Web Console. You can open the Web Console in the lower part of the tab using either:

  • "3-bar" menu button > Web Developer > Web Console
  • (menu bar) Tools > Web Developer > Web Console
  • (Windows) Ctrl+Shift+k

You can clear existing clutter by clicking the little garbage can icon above the existing list.

Then reload the page or re-trigger the media to play in the upper part of the tab and watch for error or security messages. Anything that sounds like it could be relevant?

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All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

There was a similar thread last year but I'm not sure we really got to the bottom of it: https://support.mozilla.org/questions/1268331

It's possible that Firefox is displaying messages about the problem in its Web Console. You can open the Web Console in the lower part of the tab using either:

  • "3-bar" menu button > Web Developer > Web Console
  • (menu bar) Tools > Web Developer > Web Console
  • (Windows) Ctrl+Shift+k

You can clear existing clutter by clicking the little garbage can icon above the existing list.

Then reload the page or re-trigger the media to play in the upper part of the tab and watch for error or security messages. Anything that sounds like it could be relevant?

Hansi Gayathma
Hansi Gayathma
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Hi,

I hope this helps you.

https://www.transfermyvideofiles.com/mp4-files-no-sound/

Gra
Gra Question owner
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jscher2000 - -I tried that - web console shows no errors or warnings. But looking at the link to previous problem, setting media.play-stand-alone to false forces the file to be opened outside f/f in WMP and then it plays correctly. So I have a good work-around, but there's still a problem within f/f not solved. Thanks v much for the quick response.


hansigaya99 - In my case, WMP plays it properly when started outside f/f, so not sure if this is going to help. However, the page has got some useful looking content and I'll give it a go in due course. Thanks v much!