Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

junk controls and message filter cooperation problem

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Matt

rrlagic
rrlagic
more options

Hello! I have IMAP account on my institution server. I have Junk mail controls enabled, and the rule is to move Junk messages to Junk folder on IMAP server. Also I have number of message filters, which do sorting mail into IMAP folders. These filters have an option be run before of after junk classification.

Problem 1: If I run message filters before junk classification, sorting filter work fine, junk messages get moved to junk folder, however, I get notification that new message arrived, even if that was spam. That is annoying.

Problem 2: If I run message filters after junk classification, messages get marked as junk, but do not move to Junk folder.

Please suggest what else should I check. Thanks

Hello! I have IMAP account on my institution server. I have Junk mail controls enabled, and the rule is to move Junk messages to Junk folder on IMAP server. Also I have number of message filters, which do sorting mail into IMAP folders. These filters have an option be run before of after junk classification. Problem 1: If I run message filters before junk classification, sorting filter work fine, junk messages get moved to junk folder, however, I get notification that new message arrived, even if that was spam. That is annoying. Problem 2: If I run message filters after junk classification, messages get marked as junk, but do not move to Junk folder. Please suggest what else should I check. Thanks

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Disable email scanning of the Thunderbird folder is a good starting point. IF the anti virus installed add-ons into Thunderbird for spam and scams remove them.

rrlagic
rrlagic Question owner
more options

Hello! Thanks for suggestion. I have only gContactSync, Lightning, and Provider for Google Calendar as extensions, nothing like antivirus addon.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I said nothing about anti virus addons.