Firefox is taking almost a minute to close background proc's, then will issue a crash report. Other issues too...
For several weeks, I've noticed that Firefox will no longer present the drop-down search history list on Ebay. Also, there have been frequent tab crashes, apparently for no reason, and independent of the Web site you are on. Now, after some troubleshooting, I see also where Firefox takes almost a minute to close the back- ground processes after you "exit", and then will generate a crash report. Seems like this may have happened after the 75.0 upgrade. I have: started FF in safe mode - still crashes, etc.; disabled my two extensions (AdBlock and Norton) - still crashes, etc.; cleared cache & cookies (more than once) - still... ; reloaded FF 75.0 with fresh download installer - still... BTW, on the Ebay drop-down, MS Edge works OK. FF used to work but stopped several weeks ago. Environment is Windows 10 [10.0.18363.778], FF 75.0, Norton Security 2020.
Chosen solution
If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.
[v57+] Places Maintenance is built into Firefox.
Type about:support<enter> in the address bar.
You will find Places Database near the bottom. Press the Verify Integrity button.
When done, copy and post the results here.
Read this answer in context 👍 0All Replies (8)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-acce26af-2060-46cb-b9b3-969a90200426 4/25/2020, 10:05 PM View bp-be0f6ffb-935e-4c02-8997-e2af90200426 4/25/2020, 10:02 PM View bp-f81bbdbc-1842-4d19-bfd8-555310200426 4/25/2020, 9:56 PM View bp-15118e5a-6114-4067-90a0-5b4490200426 4/25/2020, 9:53 PM View bp-d21087db-7213-418a-89ff-09dbc0200426 4/25/2020, 9:43 PM View bp-4feb1668-423f-4cf7-bbbc-f052d0200426 4/25/2020, 9:36 PM View bp-ca2797e7-dda9-48b9-8123-213860200426 4/25/2020, 9:35 PM View bp-3cee7d45-5cc8-4485-98c3-f5ebf0200426 4/25/2020, 9:28 PM View bp-aa80627a-1948-401e-ad35-007210200426 4/25/2020, 9:15 PM View bp-9e9fb415-7656-4fc4-9125-91e732130116 1/16/2013, 9:43 AM View bp-dd432264-6879-4d4c-a81c-1d4be2120808 8/8/2012, 10:39 AM View bp-d4fc0763-2eec-4c89-a0b9-89a8d0200426 4/26/2020, 7:33 AM View bp-48e24fef-cd74-4671-868c-087520200426 4/26/2020, 7:33 AM View bp-64d05c86-d412-4d41-9250-c45f60200426 4/26/2020, 7:34 AM View bp-abbc92fd-9073-4ca1-bf16-112840200426 4/26/2020, 7:34 AM View
Also see these (esp the ones marked "failed":
7dc951b0-77e3-40e9-a2e2-f4ebaa082f9b 4/19/2020, 5:50 PM cf98c314-3713-4e31-a34e-bc7f81579b2e 4/19/2020, 5:48 PM "failed" 3f5527f6-226c-41eb-8598-63a059fdc1ca 9/26/2019, 6:00 PM 4f5db9b5-bcdf-4646-b921-4ca28f7dd1dd 9/23/2019, 2:31 PM "failed"
Do you clear history when Firefox closes? Try to uncheck the formdata clearing.
bp-acce26af-2060-46cb-b9b3-969a90200426
bp-be0f6ffb-935e-4c02-8997-e2af90200426
bp-f81bbdbc-1842-4d19-bfd8-555310200426
bp-15118e5a-6114-4067-90a0-5b4490200426
Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize
MOZ_CRASH Reason (Sanitized) :MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
IPSEng32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs
1597915 RESOLVED FIXED Crash in [@ AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize]
1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown
Modified by FredMcD
Chosen Solution
If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.
[v57+] Places Maintenance is built into Firefox.
Type about:support<enter> in the address bar.
You will find Places Database near the bottom. Press the Verify Integrity button.
When done, copy and post the results here.
> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 15360KiB + The database has been vacuumed + Final database size is 15360KiB > Task: stats + Places.sqlite size is 15360KiB + Favicons.sqlite size is 11648KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 112348 unique pages + Table moz_origins has 129 records + Table moz_places has 175 records + Table moz_historyvisits has 7 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 193 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 1 records + Table moz_annos has 52 records + Table moz_items_annos has 0 records + Table moz_meta has 4 records + Table sqlite_stat1 has 16 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI
I corrected the issue the hard way - saved logins.json, key4.db & bookmarks, uninstalled everything related to Mozilla, deleted everything with a Mozilla directory - then re-installed Firefox 75.0. Seems back to "normal" - even getting back the ebay forms fill-in. The only thing I didn't change was any registry settings.
Thanks to all who contributed a potential solution...
That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.