This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps crashing despite a complete reinstall.

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

richard.keselo
richard.keselo
more options

I need help. Since several weeks, Firefox will randomly begins to crash. Black screen, white screen, everything in between... I tried updating my laptop's drivers, a complete reinstallation of Firefox, down to erasing files inside the computer... The problem disappears for maybe a few days, and then bang, here it is again.

Here are the five latest crash reports:

https://crash-stats.mozilla.org/report/index/12f6489a-02da-46a7-88ec-e60bb0200526 https://crash-stats.mozilla.org/report/index/3b2f9407-b871-4e46-b07b-3661a0200526 https://crash-stats.mozilla.org/report/index/d9679350-2b32-4a4d-965b-df90f0200526 https://crash-stats.mozilla.org/report/index/f54a8453-27f9-437c-92f5-1afa20200526 https://crash-stats.mozilla.org/report/index/cd640b6c-0575-4f31-9bcd-ece240200526

I'm not that tech savvy, and at my wit's end. I need help, please.

I need help. Since several weeks, Firefox will randomly begins to crash. Black screen, white screen, everything in between... I tried updating my laptop's drivers, a complete reinstallation of Firefox, down to erasing files inside the computer... The problem disappears for maybe a few days, and then bang, here it is again. Here are the five latest crash reports: https://crash-stats.mozilla.org/report/index/12f6489a-02da-46a7-88ec-e60bb0200526 https://crash-stats.mozilla.org/report/index/3b2f9407-b871-4e46-b07b-3661a0200526 https://crash-stats.mozilla.org/report/index/d9679350-2b32-4a4d-965b-df90f0200526 https://crash-stats.mozilla.org/report/index/f54a8453-27f9-437c-92f5-1afa20200526 https://crash-stats.mozilla.org/report/index/cd640b6c-0575-4f31-9bcd-ece240200526 I'm not that tech savvy, and at my wit's end. I need help, please.

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Nearly all of these are "out of memory" errors. However, it's not clear whether Windows is incapable of giving Firefox more memory, or it is simply masking some other problem. Do you notice any pattern as to when this occurs relative to restarting Windows?

richard.keselo
richard.keselo Question owner
more options

Well, my Windows has been doing some crashing of its own. I used the usual repair once, it fixed some files, but even after that the crashes resumed, and when I ran it, no broken files found this time.

FredMcD
FredMcD
more options

Before you continue fixing Firefox, you should make sure Windows is working properly.

https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93