This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing bookmarks

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Telmo
Telmo
more options

I'm a newby in Firefox... I just formatted and thought that all I need to do was login in Firefox to recover all bookmarks, etc.

Apparently not :( Or did I did something wrong?

I'm a newby in Firefox... I just formatted and thought that all I need to do was login in Firefox to recover all bookmarks, etc. Apparently not :( Or did I did something wrong?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sync isn't designed to be used as a backup device, but merely to sync data between multiple devices, so the outcome can be uncertain if you try to restore personal data via Sync. It is not guaranteed that you can restore data from the Sync server in case of problems with your OS or because you otherwise lost data. Best is always to backup your personal data locally to be sure to be able to recover from issues.

If you did reset the password of the Firefox Sync Account because you forgot this password then this reset will have removed all data stores on the Sync server. This is because this password is used to encrypt the data locally before uploading to the Sync server, so only that original password can decrypt content that is stored on the Sync server.