This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps stopping to function

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by safetyplus

safetyplus
safetyplus
more options

Firefox keeps stopping to function every 5-10 minutes and lasts for 10-15 seconds. Does not happen with Bing

Firefox keeps stopping to function every 5-10 minutes and lasts for 10-15 seconds. Does not happen with Bing

All Replies (3)

FredMcD
FredMcD
more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support to see if that has effect.

safetyplus
safetyplus Question owner
more options

No error messages. The computer just locks up for 10-15 seconds. Really frustrating. The only thing I can do is exit and start over and then it happens again about every 15-30 minutes.