This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ad blocker cannot be turned off

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

Dear Firefox! In the current version of the Firfox browser, even though I turn off the ad blocker on multiple pages, it still blocks ads.

 In the Ghostery extension, I add in vain the pages where the ad blocker should rest. This, in turn, prevents it from working on both my email account and video repositories, because they tell me that if I ban their ads, they will, for me, ban their content.
Dear Firefox! In the current version of the Firfox browser, even though I turn off the ad blocker on multiple pages, it still blocks ads. In the Ghostery extension, I add in vain the pages where the ad blocker should rest. This, in turn, prevents it from working on both my email account and video repositories, because they tell me that if I ban their ads, they will, for me, ban their content.

All Replies (1)

more options

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.