Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Reinstall profiles after window 10 full upgrade

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

glenn7000
glenn7000
more options

Hello, 

 Using Thunderbird for decades. Using Mozbackup to backup profiles. Just reinstall Windows 10 Pro N. Did a mozbackup for the 78.5 Thunderbird and Firefox. In my Locals Folder was Archives. These held messages forever. Somehow when I restored I had some sort of failure. I no longer see the Sub folder for 2020 in the Archives. It has all apparently up to 2019 but nothing stored this year..... HELP. Tried reinstalling thunderbird many times and doing the mozbackup restore to different backups and they don't seem to restore the Archive/2020 folder.

Can anyone please help. Sincerely, Glenn C

Hello, Using Thunderbird for decades. Using Mozbackup to backup profiles. Just reinstall Windows 10 Pro N. Did a mozbackup for the 78.5 Thunderbird and Firefox. In my Locals Folder was Archives. These held messages forever. Somehow when I restored I had some sort of failure. I no longer see the Sub folder for 2020 in the Archives. It has all apparently up to 2019 but nothing stored this year..... HELP. Tried reinstalling thunderbird many times and doing the mozbackup restore to different backups and they don't seem to restore the Archive/2020 folder. Can anyone please help. Sincerely, Glenn C

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :Using Mozbackup to backup profiles.

Mozbackup has not been maintained since 2012. I would not advise you using it. The author says: MozBackup is not being developed anymore. There are known issues and there is no time on my side to fix all issues and develop new features. Use MozBackup only on your risk. Thanks for understanding.


re :In my Locals Folder was Archives.....I no longer see the Sub folder for 2020 in the Archives. It might be worth checking to see if you have the files but thunderbird cannot see them as necessary mbox files are missing.

Access the profile: You say 'In my Locals Folder' so I'm presuming you mean 'Local Folders' mail account. Click on 'Mail' folder click on 'Local Folders' mail account folder You should see a folder called 'Archives.sbd' because you have subfolders in 'Archives'. click on 'Archives.sbd' folder to see contents Make sure the 'View' tab is set for 'Details' and 'File name extensions' and 'Hidden items' checkboxes are selected. Make sure the 'Size' column is visible. Extend window to show all files. Post an image showing the contents of the 'Archives.sbd' folder If you cannot get all files shown in one go, then post additional images.

I am looking for the mbox file which has same name as the missing folder. I am also looking for a .sbd folder with same name as missing folder eg: 2020.sbd