Unable to set Primary Password
I'm trying to import my saved logins and passwords from Chrome to Firefox. When to try to do this I get prompted to create a Primary Password. Whenever I try to do this, I get a message saying, "Unable to set Primary Password." I also can't cancel out of this or switch to another tab--I have to ctrl-alt-del and close Firefox to get out of it. I also can't create a Primary Password through the options menu. Anytime I try to set a primary password it just says "Unable to change Primary Password."
Chosen solution
Got it working by creating a new profile through the about:profiles page and deleting the old profile.
Read this answer in context 👍 0All Replies (4)
You can check the about:policies page (63+) to see whether policies are active and whether errors are reported.
You can try to delete key4.db and a possible key3.db in the Firefox profile folder.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder - https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
Modified by cor-el
No policies are active. Deleted both key4.db and key3.db--no luck.
Does it make any difference if you save a login in Firefox first to get things started?
If needed, I have a test page where you can save a dummy username and password (like abc and 123):
Chosen Solution
Got it working by creating a new profile through the about:profiles page and deleting the old profile.