This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trusteer Rapport extension

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Following a hard disk crash, I had to replace the hard disk on my desktop. Restoring backups of data and programs is proving time consuming and difficult. I needed to download and do new install of Firefox, now running 87. But Trusteer Rapport also needed to be downloaded and installed, and neither the extension nor the address bar icon now seem to exist. Can anyone help me get the address bar icon for Trusteer Rapport back in Firefox, which is my preferred browser (the address bar icon isn't there in Chrome, either, although the extension is installed there).

Following a hard disk crash, I had to replace the hard disk on my desktop. Restoring backups of data and programs is proving time consuming and difficult. I needed to download and do new install of Firefox, now running 87. But Trusteer Rapport also needed to be downloaded and installed, and neither the extension nor the address bar icon now seem to exist. Can anyone help me get the address bar icon for Trusteer Rapport back in Firefox, which is my preferred browser (the address bar icon isn't there in Chrome, either, although the extension is installed there).

Chosen solution

Sometimes a reboot is all it takes.

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

Read this answer in context 👍 1

All Replies (2)

more options

OK, solved it -- not sure what I did other than maybe rebooting but it is there now.


Flag as SOLVED

Modified by Jim C

more options

Chosen Solution

Sometimes a reboot is all it takes.

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.