This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open a pre-filled mail from a newsletter

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by vegansound

more options

Hello everyone,

I am a suscriber of an association newsletter and sometimes they ask us to write someone an e-mail. They have already written it, so there is just a button/link in the newsletter to click, and the pre-filled mail window opens and we just have to send it.

But since a few months now I can't open those links. And I don't know why. When I try, a new tab opens but it loads indefinitely. Here are some screens of what I see (I'm French, so my Thunderbird is set to my language).

I stay available for further infos if needed. Thank you.

Hello everyone, I am a suscriber of an association newsletter and sometimes they ask us to write someone an e-mail. They have already written it, so there is just a button/link in the newsletter to click, and the pre-filled mail window opens and we just have to send it. But since a few months now I can't open those links. And I don't know why. When I try, a new tab opens but it loads indefinitely. Here are some screens of what I see (I'm French, so my Thunderbird is set to my language). I stay available for further infos if needed. Thank you.
Attached screenshots

All Replies (1)

more options

Up, please!