We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Soundcloud not loading after first time opened

archiebroadway
archiebroadway
more options

I use soundcloud often, and have recently had the issue of the website not being able to load after i launch it the first time. Autofill passwords works fine, it loads with no issue, but then when i try to load it again it's unable to. if i delete the website's cookies i'm able to load into it again, otherwise it just won't work. I've completely cleared out my cache and that helped for a little while but the issue still persists. Is there any known instances of this/ any plugins i can use to always remove the cookies of a specific website, as that may be a viable workaround.

I use soundcloud often, and have recently had the issue of the website not being able to load after i launch it the first time. Autofill passwords works fine, it loads with no issue, but then when i try to load it again it's unable to. if i delete the website's cookies i'm able to load into it again, otherwise it just won't work. I've completely cleared out my cache and that helped for a little while but the issue still persists. Is there any known instances of this/ any plugins i can use to always remove the cookies of a specific website, as that may be a viable workaround.
Attached screenshots

Chosen solution

Hey! I see you've tried clearing cache. Did you try clearing cookies for the site as well? Click the lock on the address bar, then click "Clear Cookies and Site Data..." and then click "Remove." Note this will sign you out of the site.

If not, you might have an extension messing with the site. Try performing a Firefox Refresh: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Then, perform the steps at the top again. Let us know if that helps :)

Read this answer in context 👍 1

All Replies (1)

lolrepeatlol
lolrepeatlol
more options

Chosen Solution

Hey! I see you've tried clearing cache. Did you try clearing cookies for the site as well? Click the lock on the address bar, then click "Clear Cookies and Site Data..." and then click "Remove." Note this will sign you out of the site.

If not, you might have an extension messing with the site. Try performing a Firefox Refresh: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Then, perform the steps at the top again. Let us know if that helps :)