This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my inbox only shows unread messages

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

Dennis
Dennis
more options

exactly as the header says. my inbox only shows unread messages. How can i show all messages? this is a hotmail account. all of my other accounts are perfect in that respect

exactly as the header says. my inbox only shows unread messages. How can i show all messages? this is a hotmail account. all of my other accounts are perfect in that respect

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :my inbox only shows unread messages.

This sounds like you have filter operating on the Inbox folder. Select that 'Inbox' folder. On the right where you see the list of emails, just above it will be the 'Quick Filter Bar' Check to see if one or more of those icons is highlighted. There is an icon called 'Unread' which has a tooltip 'Show only unread messages' If it is enabled/highlighted, click on that icon to disable it. The 'Pin' icon may also be highlighted which means you selected a filter on another folder and then selected to pin that filter to all folders, If it is highlighted click on it to disable it.

Info on Quick Filter Bar: https://support.mozilla.org/en-US/kb/quick-filter-toolbar It is not displaying the latest version, but generally the info is still the same. I've added an image below, showing what it looks like in version 78 as some icons changed.