This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Log in failure on Thunderbird with different accounts in gmail and att.net

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by witchys1

more options

Before the update, on certain email accounts, both gmail and att.net, I get error messages log in to server, and passwords not recognized. When I checked passwords, Thunderbird switched passwords for certain accounts, and I don't know what to do. This is only on 2 of the att/bellsouth.net accounts and both the gmail accounts.

The ATT.net message errors reads: Sending of password for user hxxx@bellsouth.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later. and: sending of password for user ssxxxxxxxx@bellsouth.net did not succeed. Mail server inboud.att.net responded: Server error - Please try again later.

The errors for the gmail accounts read: Login to server imap.gmail.com with username sxxxxxx@gmail.com failed.

Before the update, on ''certain'' email accounts, both gmail and att.net, I get error messages log in to server, and passwords not recognized. When I checked passwords, Thunderbird switched passwords for certain accounts, and I don't know what to do. This is only on 2 of the att/bellsouth.net accounts and both the gmail accounts. The ATT.net message errors reads: Sending of password for user hxxx@bellsouth.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later. and: sending of password for user ssxxxxxxxx@bellsouth.net did not succeed. Mail server inboud.att.net responded: Server error - Please try again later. The errors for the gmail accounts read: Login to server imap.gmail.com with username sxxxxxx@gmail.com failed.

All Replies (2)

more options

With AT&T accounts, replace the password with a secure mail key:

https://support.mozilla.org/en-US/questions/1334109

For gmail, check that the authentication on the incoming and outgoing is OAuth2, accept cookies in TB Options/Privacy & Security, remove passwords from Saved Passwords, restart TB, enter the account password in the OAuth window when asked.

more options

For Gmail changing from SSL to OAuth2 does not resolve anything. Nor does the secure mail key for the yahoo/att email accounts. I removed all the passwords, but I can get and send mail from 1 of each, but the others will not work, no matter what server settings I change to.

This happened recently, before I installed the TB 78, been a couple of months.

Please help!